WIN-911 Enterprise Edition is designed to be an "always on" service that is available for alarm notification tasking and configuration editing at all times. However, components of WIN-911 can be shutdown manually or by the operating system under extraordinary circumstances.
Each module of WIN-911 is composed of an Application Server, which runs in IIS and a runtime executable that runs in the system's services. Thus the dispatcher module is composed of a dispatcher application server and a dispatcher runtime executable. Each component is capable of running independently of the other. So the application server can be running in IIS and the runtime service can be stopped (or vice-versa).
If there is any question about the operational status of the WIN-911 system it can be verified by checking Services to ensure all modules labeled "WIN911" are started and in automatic startup mode. The application servers can likewise be checked in the Internet Information Services (IIS) Manager.
View the application server's status by clicking Start and entering IIS in the Search programs and files field. This will bring up the Internet Information Service (IIS) Manager. In the Connections tree (left pane) highlight Application Pools. This will bring up the list and status of application pools. Check that the following are started:
Note: The Navigation module is entirely contained within IIS and does not have a runtime executable counterpart.
View the services status by clicking Start and entering Services in the Search programs and files field. This will bring up the Services administration window. Scroll to the W section of the list and check that the following are started:
WIN-911 writes information, error, and warning messages to the event logger within the operating system and these messages can be queried using the Event Viewer and the WIN911 Dispatcher Diagnostic tool.
There are three modes of detail intensity that the WIN-911 Administrator can choose from while testing and troubleshooting: Default, Debug, and Trace. The default setting logs standard information, warnings and errors, while debug logs finer details concerning the program activity. Trace is the most verbose of the three. These options are set as follows:
Once troubleshooting is complete you will want to return your "loggingFlags" back to the "Default" setting. Use the procedure listed above but replace the words "Debug" and "Trace" with "Default".
To view system messages click Start and enter Event Viewer in the Search programs and files text box. This will bring up the event viewer. In the left pane open Event Viewer (Local)>Applications and Services>WIN-911. System messages concerning WIN-911 will appear in the center pane with options to view general and detailed information about the selected message. These messages can be used to troubleshoot issues and can be attached an Email message that can send to WIN-911 Tech Support for evaluation ([email protected]).
WIN-911 Software developed a convenient tool for viewing system messages concerning the dispatcher module which is the main engine of WIN-911, responsible for executing strategies and tactics. The Diagnostics Viewer presents a verbose history of strategies and their related tactics by capturing a snap-shot of events and messages at the time the diagnostics tool was launched. It can be refreshed by relaunching the tool.
Select the event you wish to evaluate. Each event has six properties (Initial Date/Time, Alarm Point, Condition, Source Type, Source, and Strategy) that can be filtered as well as time window with a beginning and end time to constrain the viewer presentation.
Double-click on the desired event to bring up a detailed list of diagnostic information. The data is divided into notification, acknowledgement, strategy and tactics execution groups. A red background on an event indicates the presence of an error that was logged during the event. A yellow background indicates the presence of a warning.
You can contact WIN-911 Tech Support at [email protected] or call (800) 331-8740 between the hours of 8:00 AM and 5:00 PM Central, Monday through Friday.
When Emailing WIN-911 Tech Support please attach a copy of your configuration files (See System/Configuration/Save) and include all modules related to your issue as well as any error log messages..