Ensuring safe, clean water for residents, businesses and visitors is critical to the city’s utilities department, which provides water, wastewater, and solid waste services to almost 60,000 residences and businesses. This includes two water treatment and four wastewater plants, over 70 wells, substations and PRVS at remote sites.
WIN-911’s remote alarm monitoring helps protect UBC’s new $88M campus heating system. When a critical alarm comes through, the operator can quickly view, acknowledge, and respond to an alarm no matter where they are on campus, reducing staff and maintenance costs.
For 40 years, this Canadian city’s 20,000 residents depended on private utility companies that owned and operated the city’s water infrastructure. After realizing more transparency and greater investments were needed, the city acquired the utility in 2015. Since then, White Rock has taken many steps to improve its water quality, including installing WIN-911. Read more.
Bellevue’s Pristine Water Keeps on Flowing The city water department replaced an after-hours pager and call centre system with WIN-911’s SMS text-based notifications, allowing on-call staff to respond to alerts within two minutes of reaching the SCADA.
WIN-911 helps Huadong Medicine speed up production alert response time. With annual sales of more than 6 billion yuan ($850, 000, 000 USD) in 2017, Huadong Medicine Co., Ltd, along with its subsidiaries, is one of China’s leading pharmaceutical companies focused on the research and development of organ transplantation and diabetes drugs.
New system alerts field techs directly for faster response to equipment issues West Texas Gas needed a secondary alarm notification system. Ideally, it would monitor variable tags from the OPC server as well as custom tags that were built into the existing SV32 SCADA system to observe and report flare volumes.
WIN-911 is especially helpful during our night shift and can help manage human error. When an operator loses focus on the control panel or is busy with other tasks, a phone call from WIN-911 helps prevent safety issues.
WIN-911 helps Carmel’s Wastewater Utility maintain its award-winning service. Today that innovation continues with the city’s ongoing drive to optimize its water and wastewater processes, including implementing WIN-911’s software for remote alarm notifications. Read the Case Study
Every summer the population of the Cape Cod vacation town of Falmouth, MA swells from 25,000 to 120,000 people. This used to put an enormous burden on the old pump station that provided the town’s fresh water supply. To accommodate the increased summer demand, a new $42-million water treatment and filtration plant was commissioned.
Responsibility for treating and monitoring this water as well as the city’s wastewater falls on the shoulders of just a handful of city employees. With a large treatment plant, as well as miles of water distribution and wastewater pipes to monitor and maintain, a staff member must be on call day and night.