Located on Vancouver Island, British Columbia, Canada, the Comox Valley is home to 75,000 people. The townships of Comox, Courtenay and Cumberland make up the Valley that stretches from mountains to sea. Serving the water and wastewater needs of this community is the Comox Valley Regional District (CVRD).
The City of Granbury, TX., is approximately an hour drive southwest of Dallas. The man-made Lake Granbury runs through the heart of the city and is a source for both recreation and drinking water for this rural community of approximately 10,000 residents. Ensuring the water and wastewater plants operate as efficiently as possible are Bill Massey, Wastewater Plant Superintendent, and Chris Maples, Wastewater Treatment Foreman. They, along with their team, manage the water and wastewater plants, 44 lift stations, 15 pump stations, and 20 wells. They will also be overseeing a second water plant coming online soon.
Monitoring at the previous 60-year-old water treatment plant depended on operators in a control room 24/7 to manually acknowledge alarms and notify the appropriate engineers via radio or phone calls. All storm, lift and flood stations received communications through the water treatment plant because it was the only facility with staff on-site 24/7.
Located on the Gulf of Mexico between Tampa and Sarasota, North Port, Florida, has 80 miles of freshwater canals and is the only city in the Florida with an entire 8,000-acre state forest inside its city limits. The city’s residents, visitors and many businesses are dependent on the Water and Wastewater Utilities Department.
Ensuring safe, clean water for residents, businesses and visitors is critical to the city’s utilities department, which provides water, wastewater, and solid waste services to almost 60,000 residences and businesses. This includes two water treatment and four wastewater plants, over 70 wells, substations and PRVS at remote sites.
For 40 years, this Canadian city’s 20,000 residents depended on private utility companies that owned and operated the city’s water infrastructure. After realizing more transparency and greater investments were needed, the city acquired the utility in 2015. Since then, White Rock has taken many steps to improve its water quality, including installing WIN-911. Read more.
Bellevue’s Pristine Water Keeps on Flowing The city water department replaced an after-hours pager and call centre system with WIN-911’s SMS text-based notifications, allowing on-call staff to respond to alerts within two minutes of reaching the SCADA.
WIN-911 helps Carmel’s Wastewater Utility maintain its award-winning service. Today that innovation continues with the city’s ongoing drive to optimize its water and wastewater processes, including implementing WIN-911’s software for remote alarm notifications. Read the Case Study
Responsibility for treating and monitoring this water as well as the city’s wastewater falls on the shoulders of just a handful of city employees. With a large treatment plant, as well as miles of water distribution and wastewater pipes to monitor and maintain, a staff member must be on call day and night.