Mobile-911 End of Life
To ensure service continuity, Mobile-911 app users need to migrate to WIN-911 Mobile before support ends on December 21, 2021.
What’s happening to Mobile-911?
Mobile-911’s “End-of-Life” occurs on December 21, 2021.
Although Mobile-911 may continue to run after each OS update, we can no longer ensure its stability, and consequently are no longer supporting it with bug fixes or patches. The services and technical support will cease on December 21, 2021.
Other key dates to note:
October 1, 2019: WIN-911 Mobile app released
March 10, 2020: Mobile-911 End-of-Life Announcement
March 16, 2020: Mobile-911 no longer available for sale
September 2020: Apple annual update
NOTE: We anticipate that changes made by Apple to both device software and backend services are likely to impact the functionality of Mobile-911 negatively. We will not make any smartphone app or system updates to Mobile-911. Mobile-911 may continue to work after this time up until December 21, 2021 – End-of-Life.
December 21, 2021: End-of-Life. We will shut down Mobile-911 related services, specifically the cloud-based services required to transmit push notifications.
Don’t worry. We have prepared a easy, step-by-step migration plan for you.
Why is Mobile-911 being discontinued?
Mobile-911 was launched in 2008 to take advantage of the first iPhone. Over the past 12 years, the app has expanded to Android and gone through numerous updates. In 2019, we completely rewrote the codebase to add new features and security architecture, resulting in a next generation mobile solution called WIN-911 Mobile.
WIN-911 Mobile has since become our customers preferred option. This fact, along with potentially destabilizing iOS 14 changes have prompted us to discontinue Mobile-911 so that our team can focus entirely on enhancing WIN-911 Mobile. Learn More →
What can I do if I’m a Mobile-911 user?
Mobile-911 users can migrate to the new WIN-911 Mobile app. WIN-911 Mobile provides major interface, security, and functionality improvements → [pdf]
For WIN-911 V7 PRO users:
The WIN-911 Mobile app is not compatible with V7 Pro. You must upgrade to a WIN-911 Interactive or Advanced product license before running WIN-911 Mobile. The good news is that if you are a V7 Pro user with a valid Support Agreement, you can upgrade to WIN-911 Interactive for free. But you must first obtain a WIN-911 Mobile Gateway Account.
Request a Gateway Account →
WIN-911 Standard, Interactive, or Advanced users:
WIN-911 Standard users need to first upgrade to an WIN-911 Interactive or Advanced license to take advantage of the new WIN-911 Mobile app. If you are a current user of WIN-911 Interactive or Advanced with a valid Support Agreement, you can request a WIN-911 Mobile Gateway account for free.
Request a Gateway Account →
Questions about migrating to WIN-911 Mobile? Check out these resources:
How to Videos
If you still have questions, please feel free to phone us at 512-326-1011, extension 2, or visit our support page for further assistance.