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Customers with a paid Support Plan are eligible for telephone, email, and remote support. A valid support number is required (how to find your support code). Please note our support hours:

Support Policies

• Calls received before 4:30 p.m. CST, Mon - Fri, returned same day.
• Email requests are answered within one business day.
• Technical support includes requests for unlock codes and person-to-person troubleshooting.
• Unlock code requests from customers with expired support are required to email in their license file and pay a $100 license transfer fee.
• Technical support for customers with expired support can be purchased for $250 per issue.
• 6 months of support is included with each new license activation.