Software Maintenance and Support

Customers with current Software Maintenance and Support are eligible for telephone and email support through WIN-911's Customer Support Portal.  A valid Support number is required.   Please note our support hours:

U.S. Office:
Monday through Friday 8 a.m. to 5 p.m. CST (GMT -05:00)
Phone: 800.331.8740 x3 or 512.326.1011 x3
Support Desk:  Customer Support Desk

European Office:
Monday through Friday 08:00 to 17:00 CET (GMT +02:00)
Phone: +33 6 89 30 36 58
Support Desk:  Customer Support Desk

Calls received before 4:30 p.m. Monday through Friday will be returned the same day.  Email requests are answered within one business day.  Technical support and service includes requests for unlock codes and person-to-person trouble shooting.  Unlock code requests from customers with expired support are required to email in their license file.  There is also a $100 license transfer fee for customers with expired support.  Technical support for customers with expired support can be purchased for $250 per issue.  Please remember that six months of Software Maintenance and Support are included with each new order from the time the software is licensed.

Complimentary Upgrades

Software Maintenance and Support provides the high level of technical support that our customers have come to expect as well as complimentary upgrades to the current version.  Complimentary version upgrades are within the same model only.  Consult factory for model upgrade prices.

Self Service

WIN-911 offers self service support through our knowledgebase. Here you can find common questions, troubleshooting advice, and download information.

Remote Support

WIN-911 Software is able to provide technical support via TeamViewer. Please download the Quick Support client.  Then provide Your ID and Password to our product support team to securely connect to your PC.