Whether you are a first-time customer or have experience with WIN-911 Software, our customer support team strives to provide ongoing customer success. Technical support is offered from initial product installation to any queries concerning a fully deployed WIN-911 System. Our support team provides training for partnered system integrators and end users to help troubleshoot configuration issues and fully understand WIN-911 Software capabilities.
The versatility, knowledge, and professionalism of our support team is recognized and appreciated across the industry and around the globe. The WIN-911 support team—equipped with an average of twelve years experience—is fully committed to resolving the everyday challenges of customers and partners.
“I received exceptional service; Erica in WIN-911 customer support was pleasant, worked with the utmost celerity, and ultimately provided insightful suggestions, saving me invaluable time.”
—Jeromy Peterson, Ripple Industries, CEO
A typical day for our technical support team involves responding to a wide range of requests, including:
- Helping our customers with issues regarding the installation of WIN-911.
- Assisting users with software upgrades.
- Resolving communication issues with telephony and SMS hardware.
- Providing our system integrator network with valuable training.
- Helping end-users make changes to the WIN-911 call out list configuration when key personnel changes occur.
WIN-911 Software support offers a complement of email and telephone support to optimize your investment in our software.
A new support ticketing system and extended knowledge base will soon be available to provide our partners and customers with an enhanced support experience . . . more to follow in coming weeks.