Advanced Architecture and Strategic Alarm Notification Workflows
Austin, Texas. April 19, 2017 – WIN-911 today announced the availability of three new alarm notification products: WIN-911 Standard, Interactive and Advanced. The new products provide customers with reliable alarm notification that can be easily configured from a basic call out list to sophisticated workflows and dynamic alarm routing for highly complex environments.
“For organizations requiring remote monitoring systems, WIN-911 has represented state-of-the-art alarm notification software for 25 years,” said Greg Jackson, WIN-911 CEO. “The new release continues that legacy with new features that support strategic alarm notification as well as an advanced technical architecture capable of working with the latest SCADA and HMI platforms.
Strategic Alarm Notification Workflows
Used together, advanced tactics and strategies can model complex escalation workflows, taking actual condition reports into consideration. Using a drag and drop interface, integrators can design multiple workflows, routing notifications by severity, type, role and based on dynamic conditions. Highly configurable policies govern notification, enabling dynamic responses as events unfold. These features ensure the right message gets to the right personnel at the right time, for improved time to resolution and efficient staff management.
Roles and Scheduling for Personnel Management
All editions provide sophisticated scheduling including shared schedules, holiday schedules, and 24-hour roll-over. Roles can be assigned to each personnel to ensure alarms are sent to the correct people. For example given roles like ‘engineering,’ ‘maintenance,’ or ‘operations’ based on the type of alarm condition, WIN-911 determines who is available in real time from the appropriate group. This feature reduces system maintenance as well: when someone leaves the organization, or a new person joins, no alterations to the system are required. In addition, roles enable stepped call-outs. If one person in the role is unavailable, the system can send a notification to the next person in the role or to all contacts in a role.
Industrial control and SCADA systems are evolving to enable customers to meet the demands of increasing complex operating environments and regulatory requirements, and they are adopting the latest operating systems. WIN-911 Standard/Interactive/Advanced runs on the latest 64-bit operating systems and is engineered as a “runtime all the time” product to eliminate downtime during configuration. WIN-911 connects directly with the latest versions of industry-leading SCADA, HMI and OPC systems, and a modular architecture improves security. Easy, browser-based configurations are now stored in a SQL database for increased scalability. The software now supports VoIP and SMS messaging via Ethernet modem in addition to previously supported email, voice calls via analog lines, and smartphone / tablet apps.
Greg Jackson, CEO
Tel: 512 326 1011